We are seeking a Level 3 NOC Analyst with 3 to 5 years of relevant experience. The successful candidate will support the IT department by maintaining the company’s existing IT infrastructure and providing assistance to our external clients through our Network Operating Center (NOC). Working hours are from 9:00 PM to 5:00 AM, Sunday to Thursday.
Must Haves:
- College or university degree in a related field (includes computer networking, technical support) and/or 3-5 years of related work experience
- MCP, MCSE, CompTIA certified
- Solid knowledge of Windows Operating Systems and MS Office Suites.
- Good understanding of Mac OSX (Configuration, administration and troubleshooting)
- Practical knowledge of networking, TCP/IP, patching with switches telecommunication operations, troubleshooting of equipment.
- Understands basic internet and client/server architectures
- Experience with Cloud services is an asset (Azure Cloud and AWS)
- Strong verbal and written communication skills
- Solid customer service skills with experience interfacing with all levels of stakeholders
Responsibilities:
- Serve as initial point of contact and responding to client support requests (primarily via phone and email)
- Learn all used technologies involving digital signage and have an in dept understanding of all features and functions
- Create and implement new systems and designs for existing or future clients.
- Proactively monitor managed client networks and end point device
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, etc
- Provide 1st/2nd & 3rd level Help Desk support.
- Maintain and support company’s existing IT network infrastructure & phone system.
- Maintain cloud environment by identifying system requirements; installing upgrades; monitoring system performance.
- Administer windows servers, clients, AD, Office365, Applications, Phone systems & cloud services.
- Provide Technical assistance remotely/in-person to our end users and technicians whenever required.
- Maintain system capability by staging & testing hardware and software.
- Provide advice and assist in making recommendations for new hardware/software tools.
- Provide advanced troubleshooting skills and assistance to end users, liaise with application vendors support when necessary.
- Create & update documentation of knowledge base, standard processes, and procedures.
- Work evening & weekends occasionally, when required.
