About the Role:
Our client is seeking a highly motivated and skilled Bilingual (English/French) MSP Service Administrator to join their growing team. In this role, you will be responsible for the day-to-day management of IT services for their valued customers, ensuring optimal performance, security, and availability. You will be a key player in their service delivery team, leveraging your technical expertise and communication skills to provide exceptional customer service. This position requires a strong understanding of Unix systems, Ansible automation, and OpenShift containerization, as well as a commitment to proactive monitoring, troubleshooting, and problem resolution.
Location: Montreal, Quebec
Work Type: Hybrid (3 times a week in office)
Responsibilities:
- Proactive monitoring of customer IT infrastructure and services, identifying and resolving potential issues before they impact operations.
- Troubleshooting and resolving technical problems related to Unix systems, Ansible deployments, and OpenShift environments.
- Performing security updates and patching to ensure the integrity and confidentiality of customer data.
- Managing user access and permissions, adhering to security best practices.
- Implementing and maintaining automation scripts using Ansible for system administration tasks.
- Working with the OpenShift platform for container orchestration and management.
- Collaborating with other team members to provide seamless service delivery.
- Communicating effectively with customers in both English and French, providing timely updates and explanations.
- Participating in an on-call rotation (1 week in 3) to provide after-hours support.
- Documenting all activities and maintaining accurate records of system configurations and changes.
- Contributing to the development and improvement of service delivery processes.
Required Skills & Experience:
- Fluency in both English and French (written and spoken).
- Proven experience in Unix system administration.
- Strong understanding and practical experience with Ansible automation.
- Hands-on experience with OpenShift containerization platform.
- Experience with cloud platforms (AWS, Azure, GCP).
- Experience with monitoring tools and techniques.
- Solid understanding of networking concepts and protocols.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Commitment to providing exceptional customer service.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Skills:
- Knowledge of scripting languages (e.g., Bash, Python).
- IT certifications (e.g., CompTIA Linux+, RHCSA, Certified Kubernetes Administrator).
